Legal

Terms and Conditions

Last updated: 6 October 2026

1. Definitions and acceptance

WERRO ("we", "the platform", "the Operator") is a marketplace platform that connects clients (event organisers) with artists providing services (DJs, photographers, videographers, MCs, bands).

By creating an account or using the WERRO platform, you expressly accept these Terms and Conditions. If you do not agree with any of the provisions, do not use the platform.

2. WERRO account

Users (clients and artists) must register with real and accurate details. Falsifying details leads to the suspension or deletion of the account.

Minimum age for registration: 18 years
A user may hold a single active account
Your account password is your sole responsibility
Accepting the Terms is mandatory at registration
An account may be suspended for abuse, fraud or breach of these terms. We tell you the reason in writing and how to contest the decision (at contact@werro.ro)

3. For clients (Beneficiaries)

As a client on the WERRO platform:

You send booking requests to artists
Once the artist confirms the booking, you agree on the payment method directly between you
You are responsible for providing accurate information about the event
You have the right to cancel the booking in line with the cancellation policy (Section 6)

4. For artists (Providers)

As an artist on the WERRO platform:

You list your profile, photo/video gallery and service packages free of charge
Registering and using the platform is 100% free during the launch period
Payment is agreed directly between you and the client, according to your arrangement
You are responsible for delivering the services at the quality and on the terms agreed
Your profile becomes visible after registration; the "WERRO Verified" badge is granted after review by our team
You may not send booking requests to your own profile

5. The service contract

For every confirmed booking, WERRO generates a digital contract signed electronically by both parties. This contract:

Is signed electronically through the platform; an electronic signature cannot be denied legal effect or admissibility as evidence solely because it is in electronic form (Regulation (EU) 910/2014)
Is available in the user's account for download and printing
Sets out all event details, the total price and the agreed terms
Constitutes proof of the agreement between client and artist

6. Payment, cancellation and refunds

6.1. WERRO does not collect, hold or transfer any money between client and artist. The price, the deposit, the payment method and the payment deadlines are agreed directly between client and artist, and paid directly to the artist.

6.2. The cancellation policy belongs to the artist. Each artist declares their own policy, which is shown on their profile and copied automatically — as it stood on the booking date — into the contract between client and artist. Later changes to the profile policy do not affect bookings already made.

6.3. Because it does not hold the amounts paid, WERRO does not refund deposits, does not retain penalties and does not guarantee that refunds will be made. Any refund request is addressed to the artist, under the contract between client and artist.

6.4. A cancellation by either party is notified in writing — through the platform or by email — as soon as the cancelling party knows that performance is impossible.

6.5. At the request of either party, WERRO provides the generated contract, the booking data and the time each party accepted it, as evidence.

6.6. If the artist fails to show up or cancels less than 7 days before the event, WERRO — without becoming a party to the contract and without assuming an obligation of result — will: (a) record the incident and confirm it in writing to both parties; (b) contact available artists in the same category and area and pass the options found to the client, without guaranteeing that a replacement will be found or that the original price will be matched; (c) may suspend or close the artist account.

6.7. The steps in 6.6 are free assistance services, provided within the means of the platform. They do not constitute a guarantee of performance, do not transfer the obligations of the artist to WERRO, and do not give the client any right to compensation from WERRO.

7. Reviews and conduct

A review can only be left by a real client of the artist, in one of two cases: (a) after a booking made through WERRO and marked "Completed"; or (b) for an event held before WERRO, when the artist declares the event and the client confirms it from the account linked to the email address we contacted. Type (b) reviews are checked manually by the WERRO team before publication. Artists cannot write, edit or delete reviews.

We publish positive and negative reviews alike. We only remove reviews containing defamatory or vulgar language, other people's personal data, proven falsehoods, or content unrelated to the artist's service — and we tell the author why.

Users who abuse the platform (spam, harassment, fraud) may be suspended; the reason is communicated in writing.

8. Ranking and promotion

In search and on the home page, artists are ordered by a score that takes into account, in order of importance: (a) reviews — the average rating, weighted by how many there are, so an artist with a single review does not overtake one with many; (b) profile completeness — description, cover, gallery, the "WERRO Verified" badge; (c) a temporary boost for new artists during their first 30 days; (d) a small random component, changed daily, so artists with similar scores take turns. You can change the order at any time with the filters (price, rating). When you type something in the search bar, results are ordered first by how well they match: the name, then the category, city and description, with artists based in the searched area ahead of those who only travel there; for equal matches, the order above applies.

Promoted artists appear before the others and carry the "Promoted" label. A promotion lasts 7 days and is activated with promotion points; at most 5 artists can be promoted at the same time across the platform. During the launch period the points are granted free of charge by WERRO; if they ever become purchasable, we will announce the price in advance.

9. The role of WERRO and limitation of liability

9.1. WERRO is an information society service provider that hosts and makes available information supplied by its users. WERRO does not perform artistic services, does not organise or supervise them, and is not a party to the contract between client and artist.

9.2. An artist failing to show up, arriving late, cancelling, performing poorly or not respecting the agreed conditions are acts of the artist. Liability for them rests solely with the artist, and the client enforces their rights directly against the artist under the contract between them. WERRO owes no compensation, refund or replacement service in such situations.

9.3. Profile information — descriptions, prices, photos, equipment, availability, qualifications — is supplied and updated by artists. WERRO does not verify it in advance and does not guarantee its accuracy. Any user may report inaccurate or unlawful content at contact@werro.ro; WERRO reviews the report and, if it is well founded, removes or corrects the content without undue delay and informs the person who reported it.

9.4. WERRO is liable for the operation of its own digital service, within the limits of the law. Its liability is not and cannot be excluded for damage caused intentionally or by gross negligence, for damage to life or to physical or mental integrity, or for rights that consumer protection law grants mandatorily.

9.5. WERRO does not guarantee uninterrupted availability of the platform and may suspend the service temporarily for maintenance, with prior notice where possible.

10. Changes to the Terms

The Terms may be amended with notice by email at least 30 days before they take effect. Continuing to use the platform after the effective date means you accept the new terms.

11. Contact and governing law

This contract is governed by Romanian law. Any dispute will be settled amicably or before the competent courts in Romania.

For any questions: contact@werro.ro